Shipping & Returns

We process all ready to ship products within 3-5 business days, but we strive to process them faster than that. (Made to order products may take up to 4 weeks to be ready to ship – please review the listing carefully to determine if the product is ready to ship or made to order)

What you can expect: 

  • After your payment has cleared, you will receive an automatic order confirmation with a quick summary or your order. (items, pricing, total, order number and your shipping address) – please check your shipping address again for correctness. In case you need to change anything, please contact us at info@ninalaluca.com asap. 
  • As soon as your order is packaged and ready to go, we will send you the tracking number and carrier, so you can have an eye on your goods at all times. 
  • We will notify you about any irregularities that may occur as soon as they come to our attention (sometimes the postal system happens) 
  • Please review the average Shipping times below (may vary around the holidays – please contact us with any questions)

Returns: 

  • You can return your unworn items within 30 days of delivery 
  • To do so, please contact us at info@ninalaluca.com and we will send you a return label or arrange pick-up through a courier
  • After inspection of the item your purchase will be refunded to your original form of payment. 
  • If the item has been worn or damaged in any way, we will not be able to process the refund. 
  • Transparent communication is a pillar of our company, please allow us to work with you to make your shopping experience a pleasant one.